Frequent Questions

SERVI sets a new standard in service by relieving repetitive tasks like food running, drink delivering and table bussing. In doing so, your servers can set their focus on what really matters – exceptional service and elevated customer experiences.

With an intuitive Host Mode, SERVI is equipped to greet and seat your guests anytime.

We offer solutions for any size business. We currently have SERVI and SERVI Mini available.

SERVI offers automation solutions on a global scale. With presence across the US, Korea, and Japan, SERVI plays a huge role in the international hospitality community by automating repetitive tasks and enhancing service across:

• Restaurants
• Senior Living Communities
• Casinos
• Ghost Kitchens
• Hotels

Costs can vary depending on certain conditions. For the best possible rate, we’ll work with you to design a custom deployment plan tailored to your business. Drop Us a Line and a MetaDolce Technologies team member will respond shortly.

MetaDolce is all about automation with options. Whether you’re looking for a great rental rate or would rather own a product outright, we’ve got plans for any type of purchase. Drop Us a Line and a MetaDolce team member will respond shortly.

To set our customers up for success, we offer support services to get you started. These include:

• Installation & Mapping
• On/Off Site Technical Support
• Automatic Software Updates
• Daily Email Reporting
• 1-Year Warranty

Absolutely. We offer a variety of warranty terms to cover our comprehensive set of subscription and purchase types. Drop Us a Line to learn more and a MetaDolce team member will respond shortly.

The installation process depends on the size of the space and how many robots you’re deploying. Usually just a couple of hours, though the Bear Field Ops team will stick with you, spending several serving periods to make sure the workflow process is stable and your servers are 100% satisfied.

To provide mapping, analytics, and instant feedback, SERVI requires a high-speed internet connection. Not to worry – our field ops team will evaluate network quality during deployment and provide a standalone network if needed.

Maximum payload of each tray is the following:

• SERVI: top and middle trays are 22 lb(10kg) / tub 55 lb(25kg) / overall 66 lb(30kg)
• SERVI Mini: top tray is 22 lb(10kg) / tub 55 lb(25kg) / overall 66 lb(30kg)
• Rectangle tray accessory: 16.7 wide x 18.3 long (inches)

The battery is charged via wall charger and fits a standard 110 AC outlet.

SERVI's average battery life is between 8 and 12 hours, and takes 4 -5 hours to fully recharge. SERVI is also capable of quick charging for 1-2 hours during downtime for another 4-6 hours of operation! Actual operation duration of SERVI robots will depend on usage.

SERVI's speed (and about everything else) is user adjustable.

Yes, SERVI is spill-proof and water-resistant – it’s actually the only robot of its kind with certification from the NSF for sanitation because of this. With SERVI, spills are no big deal as you’ll have ample time to wipe it down while it’s running.

SERVI is actually the only robot of its kind that is certified by the NSF for local health and compliance codes.

Absolutely, but remember Bear Robotics is the only source for accessories we recommend with any of our products.

SERVI is approximately 41 inches tall and 17 inches wide.

Unfortunately, SERVI is not currently keen on the outdoors. When Bear Robotics makes updates for outdoor service, we will let you know!

While SERVI robots are all the same color, there are some great options for vinyl wraps, stickers, and decals that we can recommend for branding and customization.

SERVI sets a new standard in service by relieving repetitive tasks like food running, drink delivering and table bussing. In doing so, your servers can set their focus on what really matters – exceptional service and elevated customer experiences.

With an intuitive Host Mode, SERVI is equipped to greet and seat your guests anytime.

We offer solutions for any size business. We currently have SERVI and SERVI Mini available.

SERVI offers automation solutions on a global scale. With presence across the US, Korea, and Japan, SERVI plays a huge role in the international hospitality community by automating repetitive tasks and enhancing service across:

• Restaurants
• Senior Living Communities
• Casinos
• Ghost Kitchens
• Hotels

Costs can vary depending on certain conditions. For the best possible rate, we’ll work with you to design a custom deployment plan tailored to your business. Drop Us a Line and a MetaDolce Technologies team member will respond shortly.

MetaDolce is all about automation with options. Whether you’re looking for a great rental rate or would rather own a product outright, we’ve got plans for any type of purchase. Drop Us a Line and a MetaDolce team member will respond shortly.

To set our customers up for success, we offer support services to get you started. These include:

• Installation & Mapping
• On/Off Site Technical Support
• Automatic Software Updates
• Daily Email Reporting
• 1-Year Warranty

Absolutely. We offer a variety of warranty terms to cover our comprehensive set of subscription and purchase types. Drop Us a Line to learn more and a MetaDolce team member will respond shortly.

The installation process depends on the size of the space and how many robots you’re deploying. Usually just a couple of hours, though the Bear Field Ops team will stick with you, spending several serving periods to make sure the workflow process is stable and your servers are 100% satisfied.

To provide mapping, analytics, and instant feedback, SERVI requires a high-speed internet connection. Not to worry – our field ops team will evaluate network quality during deployment and provide a standalone network if needed.

Maximum payload of each tray is the following:

• SERVI: top and middle trays are 22 lb(10kg) / tub 55 lb(25kg) / overall 66 lb(30kg)
• SERVI Mini: top tray is 22 lb(10kg) / tub 55 lb(25kg) / overall 66 lb(30kg)
• Rectangle tray accessory: 16.7 wide x 18.3 long (inches)

The battery is charged via wall charger and fits a standard 110 AC outlet.

SERVI's average battery life is between 8 and 12 hours, and takes 4 -5 hours to fully recharge. SERVI is also capable of quick charging for 1-2 hours during downtime for another 4-6 hours of operation! Actual operation duration of SERVI robots will depend on usage.

SERVI's speed (and about everything else) is user adjustable.

Yes, SERVI is spill-proof and water-resistant – it’s actually the only robot of its kind with certification from the NSF for sanitation because of this. With SERVI, spills are no big deal as you’ll have ample time to wipe it down while it’s running.

SERVI is actually the only robot of its kind that is certified by the NSF for local health and compliance codes.

Absolutely, but remember Bear Robotics is the only source for accessories we recommend with any of our products.

SERVI is approximately 41 inches tall and 17 inches wide.

Unfortunately, SERVI is not currently keen on the outdoors. When Bear Robotics makes updates for outdoor service, we will let you know!

While SERVI robots are all the same color, there are some great options for vinyl wraps, stickers, and decals that we can recommend for branding and customization.

SERVI PLUS sets a new standard in service by relieving repetitive tasks like food running, drink delivering and table bussing. In doing so, your servers can set their focus on what really matters – exceptional service and elevated customer experiences.

With an intuitive Host Mode, SERVI PLUS is equipped to greet and seat your guests anytime.

We offer solutions for any size business. We currently have SERVI PLUS and SERVI available.

SERVI PLUS offers automation solutions on a global scale. With presence across the US, Korea, and Japan, SERVI plays a huge role in the international hospitality community by automating repetitive tasks and enhancing service across:

• Restaurants
• Senior Living Communities
• Casinos
• Ghost Kitchens
• Hotels

Costs can vary depending on certain conditions. For the best possible rate, we’ll work with you to design a custom deployment plan tailored to your business. Drop Us a Line and a MetaDolce Technologies team member will respond shortly.

MetaDolce is all about automation with options. Whether you’re looking for a great rental rate or would rather own a product outright, we’ve got plans for any type of purchase. Drop Us a Line and a MetaDolce team member will respond shortly.

To set our customers up for success, we offer support services to get you started. These include:

• Installation & Mapping
• On/Off Site Technical Support
• Automatic Software Updates
• Daily Email Reporting
• 1-Year Warranty

Absolutely. We offer a variety of warranty terms to cover our comprehensive set of subscription and purchase types. Drop Us a Line to learn more and a MetaDolce team member will respond shortly.

The installation process depends on the size of the space and how many robots you’re deploying. Usually just a couple of hours, though the Bear Field Ops team will stick with you, spending several serving periods to make sure the workflow process is stable and your servers are 100% satisfied.

To provide mapping, analytics, and instant feedback, SERVI requires a high-speed internet connection. Not to worry – our field ops team will evaluate network quality during deployment and provide a standalone network if needed.

Maximum payload of each tray is the following:

• SERVI PLUS: 2-4 Trays each capacity of 22 lbs.(10kg)for an overall total of 88 lbs. (40kg)

The battery is charged via wall charger which fits a standard 110 AC outlet.

SERVI PLUS's average battery life is between 8 and 12 hours, and takes 4 -5 hours to fully recharge. SERVI PLUS is also capable of quick charging for 1-2 hours during downtime for another 4-6 hours of operation! Actual operation duration of SERVI robots will depend on usage.

SERVI PLUS's speed (and about everything else) is user adjustable.

Yes, SERVI PLUS is spill-proof and water-resistant – it’s actually the only robot of its kind with certification from the NSF for sanitation because of this. With SERVI PLUS, spills are no big deal as you’ll have ample time to wipe it down while it’s running.

SERVI PLUS is actually one of the only robots of its kind that is certified by the NSF for local health and compliance codes.

Absolutely, but remember Bear Robotics is the only source for accessories we recommend with any of our products.

SERVI PLUS's dimensions are 21"(D) x 23"(W) x 48"(H).

Unfortunately, SERVI PLUS is not currently keen on the outdoors. When Bear Robotics makes updates for outdoor service, we will let you know!

While SERVI PLUS robots are all the same color, there are some great options for vinyl wraps, stickers, and decals that we can recommend for branding and customization.